Privacy Policy

Effective Date: August 29, 2026

Welcome to GrabExam (“we,” “us,” “our,” or “GrabExam”). This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase through our website:

Website: https://grabexam.com/

GrabExam is an online platform that sells hard-copy books and study materials for NEET and IIT-JEE/JEE examinations.

By using our website or purchasing our products, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you use our website or place an order, we may collect information that is necessary to process and deliver your order, including:

Your name
Mobile/phone number
Email address
Billing and shipping address
Order and purchase details
Payment-related information required to process your payment
Information you voluntarily provide through forms or other communication with us

We only collect information that is reasonably necessary to provide our services, process orders, communicate with customers, and improve our website.

2. How We Use Your Information

We may use the information we collect to:

Process and confirm your orders
Arrange delivery of purchased books
Process online payments and Cash on Delivery (COD) orders
Communicate with you regarding your order
Handle returns, cancellations, and refunds
Respond to customer questions and support requests
Improve our products, website, and customer experience
Prevent fraudulent or unauthorized transactions
Comply with applicable legal and regulatory requirements

3. Payment Information

GrabExam offers online payment and Cash on Delivery options.

For online payments, payment processing may be handled by third-party payment service providers. We do not intend to store your complete card, bank account, UPI, or other sensitive payment credentials on our own servers unless specifically required for the operation of the payment service.

You should review the privacy practices of the payment provider used during checkout for information about how it handles payment data.

4. Cash on Delivery

If you choose Cash on Delivery, we may collect and use your name, phone number, and delivery address to process and deliver your order.

5. Delivery

We aim to deliver orders within approximately 5–7 business days, depending on the delivery location and circumstances affecting shipment.

We may share the information necessary for delivery with shipping, courier, logistics, or other service providers involved in fulfilling your order.

6. Refunds and Returns

If you are eligible for a refund under our applicable refund/return policy, we aim to process the refund within 7 days after the applicable refund request or approval.

The actual time for the refunded amount to appear in your bank account or payment account may depend on the payment provider or financial institution.

7. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers when required to operate our business, including:

Payment processing providers
Courier and delivery partners
Website hosting and technical service providers
Customer support or communication service providers
Government authorities or law-enforcement agencies where required by applicable law

Such information is shared only to the extent reasonably necessary for the relevant purpose.

8. Cookies

Our website may use cookies or similar technologies to support website functionality, remember preferences, improve user experience, and understand how visitors use the website.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

9. Data Security

We take reasonable measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no website, online service, or method of electronic transmission can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of your information.

10. Third-Party Services and Links

Our website may use or link to third-party services, websites, payment providers, courier services, or other platforms.

Third-party websites and services operate under their own privacy policies and terms. GrabExam is not responsible for the privacy practices or content of third-party websites or services.

11. Children’s Privacy

Our website is primarily intended for customers purchasing educational books and study materials.

We do not knowingly collect personal information from children in violation of applicable laws. If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can take appropriate action.

12. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the ability to:

Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of information where legally applicable
Ask questions about how your information is being used

To make a privacy-related request, please contact us using the details provided below.

13. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order processing, customer support, accounting, dispute resolution, fraud prevention, and compliance with legal obligations.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, business practices, or applicable laws.

Any updated version will be posted on this page with a revised “Effective Date.”

We encourage you to review this page periodically.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, you can contact us at:

GrabExam
Owner: Mehraj
Address: 234 Chilkanа, Saharanpur, Uttar Pradesh – 247001, India
Phone: 9719043633
Email: mehraj.mmd4@gmail.com

We will make reasonable efforts to respond to privacy-related inquiries and requests.