Refund and Returns Policy

Effective Date: August 29, 2026

At GrabExam, we aim to provide high-quality books and study materials for NEET and IIT-JEE/JEE examinations. We carefully pack and dispatch our products so that they reach you safely.

This Return & Refund Policy explains when you may request a return, replacement, cancellation, or refund for products purchased through https://grabexam.com/.

By placing an order with GrabExam, you agree to the terms of this policy.

1. Eligibility for Returns and Replacements

We generally accept returns or replacements only in the following situations:

Damaged or Defective Product

If the book or study material arrives damaged, defective, or unusable due to an issue during handling or delivery, you may contact us to request a replacement or refund.

Wrong Product Received

If you receive a product that is different from the product you ordered, please contact us as soon as possible so that we can review the issue and arrange an appropriate resolution.

Returns or replacements are subject to verification by our team.

2. Return Request Period

Return or replacement requests should normally be made within 7 days of delivery.

Requests submitted after this period may not be accepted.

To help us investigate the issue, please provide:

Your order number
Your name and registered mobile number
Photographs of the product
Photographs of the packaging, where applicable
A clear description of the issue
Unboxing/opening video, if available, particularly for damaged shipments

3. Unboxing Video for Damaged Orders

For products that appear damaged when delivered, we strongly recommend recording a continuous, unedited video while opening the package.

The video should clearly show:

The outer packaging
Shipping label/order details
The sealed package before opening
The condition of the product after opening

An unboxing video may help us verify whether damage occurred before, during, or after delivery.

However, the absence of an unboxing video does not automatically mean that every claim will be rejected. Each request may be reviewed based on the information and evidence available.

4. Product Condition

For an approved return, the product may need to be returned in a condition that allows us to verify the reported issue.

Returns may not be accepted for products that have been:

Intentionally damaged
Significantly used or altered
Written in, marked, highlighted, or otherwise materially changed
Damaged after delivery due to improper handling
Returned without the product or required order details

The final decision regarding eligibility will be made after reviewing the condition of the product and the circumstances of the claim.

5. Non-Returnable Situations

A return or refund may not be available in cases such as:

Change of mind after receiving the product
Ordering the wrong book or edition by mistake
No longer requiring the study material
Minor packaging marks that do not affect the product
Damage caused by the customer after delivery
Requests made after the applicable return period

If a product has a specific return restriction, that restriction may also be mentioned on the relevant product page.

6. Cancellation of Orders

You may request cancellation of an order before it has been dispatched.

Once an order has been dispatched, cancellation may not be possible because the shipment may already be with our courier or logistics partner.

If you wish to cancel an order, contact us as soon as possible with your order details.

For Cash on Delivery orders, cancellation requests should also be made before dispatch.

7. Refunds

If a refund is approved, GrabExam will initiate the refund through the applicable payment method or process.

We aim to process approved refunds within 7 days.

The time required for the refunded amount to appear in your bank account, card, UPI account, or other payment account may vary depending on the payment gateway, bank, or financial institution.

For Cash on Delivery orders, we may request appropriate bank or payment details where necessary to process an approved refund.

8. Replacement

Where appropriate, GrabExam may offer a replacement instead of a refund.

Replacement availability may depend on:

Product availability
Nature of the issue
Location of delivery
Verification of the returned/damaged product

If the same product is unavailable, we may offer an alternative resolution, including a refund where applicable.

9. Return Shipping

If the return is due to a product being damaged, defective, or incorrectly supplied by GrabExam, we may arrange or reimburse reasonable return shipping costs where applicable.

For other situations where a return is approved as an exception, return shipping costs may be the customer’s responsibility.

Any applicable shipping or handling deduction will be communicated before processing the refund where possible.

10. Products Damaged During Delivery

If your order arrives visibly damaged, please contact us promptly.

Please keep the original packaging, shipping label, and damaged product until the issue has been reviewed.

We may request photographs, videos, or other information from you and may coordinate with our courier or logistics partner to investigate the shipment.

11. Refunds for Unavailable Products

In rare circumstances, an ordered product may become unavailable before dispatch due to stock, printing, quality-control, or other operational issues.

If we are unable to fulfil an order or a particular item in the order, we may contact you and provide an appropriate resolution, which may include a refund for the unavailable item.

12. Quality Check Before Dispatch

GrabExam may conduct quality checks before dispatching products.

If a product is found to have a significant quality issue during our packing or quality-check process, we may hold or remove the affected item from the shipment and contact the customer regarding an appropriate resolution, including replacement or refund where applicable.

13. How to Request a Return or Refund

To request a return, replacement, cancellation, or refund, please contact us using the details below.

Please include:

Order number
Customer name
Registered mobile number
Product name
Date of delivery
Reason for the request
Relevant photographs or videos, if applicable

Our team will review your request and inform you about the next steps.

14. Processing of Approved Returns

If a return is approved, we may provide instructions regarding the return shipment.

Please do not send a product back to us without first contacting GrabExam and receiving return instructions, as an unauthorized return may not be processed.

After the returned product is received, it may be inspected before a replacement or refund is finalized.

15. Shipping and Delivery Time

GrabExam generally aims to deliver orders within approximately 5–7 business days, depending on the delivery location, courier availability, weather, holidays, and other circumstances affecting shipment.

Delivery delays that are outside our reasonable control do not automatically qualify an order for a refund.

16. Fraudulent or Misuse of Return Policy

GrabExam reserves the right to refuse a return, replacement, cancellation, or refund request where there is reasonable evidence of:

Fraudulent activity
Repeated misuse of the return policy
False or misleading claims
Intentional damage to products
Unauthorized payment or order activity

We may also take appropriate action where required by applicable law.

17. Changes to This Return & Refund Policy

GrabExam may update this Return & Refund Policy from time to time to reflect changes in our business practices, products, services, or applicable laws.

Any updated policy will be published on this page with a revised effective date.

We encourage customers to review this page periodically.

18. Contact Us

If you have questions regarding a return, replacement, cancellation, or refund, please contact us:

GrabExam
Owner: Mehraj
Address: 234 Chilkana, Saharanpur, Uttar Pradesh – 247001, India
Phone: 9719043633
Email: mehraj.mmd4@gmail.com

We will make reasonable efforts to review and respond to your request.