Shipping Policy

Effective Date: August 29, 2026

At GrabExam, we aim to provide reliable and timely delivery of our hard-copy books and study materials for NEET and IIT-JEE/JEE examinations.

This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website:

Website: https://grabexam.com/

By placing an order with GrabExam, you agree to the terms described in this Shipping Policy.

1. Shipping Destinations

We currently offer delivery of our products within India.

Delivery availability may depend on the serviceability of the shipping address provided during checkout.

Please ensure that your shipping address, PIN code, mobile number, and other delivery details are accurate before placing your order.

2. Order Processing

Once your order is successfully placed and confirmed, we begin processing it for dispatch.

Orders are generally processed and prepared for shipment as soon as reasonably possible.

Order processing time may vary depending on:

Product availability
Order volume
Holidays and weekends
Quality checks and packaging
Other circumstances affecting order fulfilment

You may receive order-related communication through the contact details provided during checkout.

3. Shipping & Delivery Time

We aim to deliver orders within approximately 5–7 business days.

The actual delivery time may vary depending on:

Delivery location
Courier service availability
Weather conditions
Public holidays
Transportation delays
Unforeseen logistical circumstances
Incorrect or incomplete delivery information

The estimated delivery period is provided as a general guideline and does not constitute a guaranteed delivery date.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during the checkout process before you complete your purchase.

Shipping charges may vary depending on factors such as:

Order value
Delivery location
Product/package size or weight
Courier or logistics charges

If free shipping is available for a particular product or order, the applicable offer will be displayed on the website or during checkout.

5. Cash on Delivery

GrabExam may offer Cash on Delivery (COD) for eligible orders and locations.

COD availability may depend on the delivery address, order value, product, courier service, or other operational factors.

If COD is available for your order, the option will be displayed during checkout.

6. Online Payment Orders

For prepaid orders, payment must be successfully completed before the order can be processed for dispatch.

Once payment is confirmed, GrabExam will begin processing the order according to our normal order-fulfilment process.

7. Shipping Partners

We may use third-party courier, shipping, and logistics service providers to deliver your order.

The information necessary to fulfil and deliver your order, such as your name, phone number, and shipping address, may be shared with the relevant delivery partner as described in our Privacy Policy.

8. Shipment Tracking

Where tracking is available, shipment or tracking information may be provided through the contact details associated with your order.

Tracking availability and the frequency of tracking updates depend on the courier or logistics provider handling the shipment.

If you experience an issue with your shipment or tracking information, you may contact GrabExam for assistance.

9. Delayed Deliveries

Although we aim to deliver orders within approximately 5–7 business days, delays may sometimes occur due to circumstances outside our reasonable control.

These may include:

Severe weather
Natural events
Transportation disruptions
Courier delays
Public holidays
Government restrictions
Incorrect address or contact information
High shipment volumes
Other unforeseen logistical circumstances

A delivery delay does not automatically qualify an order for cancellation or refund.

If there is a significant delay, please contact us with your order details so that we can assist you.

10. Incorrect or Incomplete Shipping Address

Customers are responsible for providing accurate and complete delivery information during checkout.

GrabExam is not responsible for delays, failed delivery, or additional charges caused by:

Incorrect address
Incorrect PIN code
Incorrect phone number
Missing address information
Unavailability of the recipient
Refusal to accept the shipment

If you notice an error in your shipping address after placing an order, contact us as soon as possible.

We will make reasonable efforts to update the address before dispatch, but an address change cannot be guaranteed once the order has been shipped.

11. Failed Delivery or Returned Shipment

If a courier is unable to deliver an order because of an incorrect address, repeated delivery attempts, recipient unavailability, refusal to accept the package, or other circumstances attributable to the customer, the shipment may be returned to GrabExam.

In such cases, any refund, re-shipment, or additional shipping charges will be handled according to the circumstances and our applicable Return & Refund Policy.

12. Damaged Package or Product

If your order arrives with visible damage, please contact us as soon as possible.

We recommend keeping:

The original shipping package
Shipping label
Product packaging
Damaged product
Photographs or videos showing the condition of the package and product

For damaged-product claims, photographs and an unboxing video may help us investigate the issue and coordinate with the relevant courier or logistics provider.

Please refer to our Return & Refund Policy for information regarding eligible damaged, defective, or incorrect products.

13. Delivery Confirmation

An order may be considered delivered based on the delivery confirmation or tracking information provided by the applicable courier or logistics provider.

If you believe your order has been incorrectly marked as delivered, please contact GrabExam promptly so that we can investigate the matter with the courier partner.

14. Multiple Products in One Order

If an order contains multiple products, GrabExam may, where necessary, ship the products together or in separate shipments depending on product availability and operational requirements.

If products are shipped separately, delivery times may differ.

15. No International Shipping Commitment

Our standard shipping service is currently intended for deliveries within India.

International shipping may not be available unless specifically offered by GrabExam at the time of purchase.

16. Contact Us About Your Order

If you have any questions regarding your order, dispatch, delivery, or shipment, please contact us:

GrabExam
Owner: Mehraj
Address: 234 Chilkana, Saharanpur, Uttar Pradesh – 247001, India
Phone: 9719043633
Email: mehraj.mmd4@gmail.com

Please provide your order number and registered mobile number when contacting us about an existing order so that we can assist you more efficiently.

17. Related Policies

For information about returns, replacements, cancellations, and refunds, please refer to our Return & Refund Policy.

For information about how GrabExam collects, uses, and protects personal information, please refer to our Privacy Policy.

18. Changes to This Shipping Policy

GrabExam may update this Shipping Policy from time to time to reflect changes in our services, delivery arrangements, business practices, or applicable laws.

Any updated version will be posted on this page with a revised effective date.

We encourage customers to review this page periodically.